{"id":46,"date":"2026-10-17T14:15:42","date_gmt":"2026-10-17T14:15:42","guid":{"rendered":"http:\/\/plugin-docs.com\/?post_type=doc&#038;p=46"},"modified":"2026-10-17T16:37:34","modified_gmt":"2026-10-17T16:37:34","slug":"enable-click-to-chat-module","status":"publish","type":"doc","link":"https:\/\/dragwyb.com\/docs\/enable-click-to-chat-module\/","title":{"rendered":"Enable a Click to Chat Module"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Enable the Dragwyb Click to Chat modules your WordPress site needs from the plugin\u2019s General settings. The Social Channels Widget, AI Assistant &amp; Autonomous Chatbot, and Support Center &amp; Helpdesk Ticketing have separate controls, so you can activate them independently.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Open module settings<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sign in to your WordPress dashboard with an account permitted to manage plugin settings.<\/li>\n<li>Go to <strong>Dashboard \u2192 Click to Chat \u2192 Settings<\/strong>.<\/li>\n<li>Open the <strong>1. General<\/strong> tab.<\/li>\n<li>Find the <strong>Feature &amp; Module Management<\/strong> area, where each module has its own switch and status badge.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Choose the module to enable<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Turn on the switch for each module you want to activate. Check that its status changes to <strong>Active<\/strong> and that the related configuration area becomes available.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Social Channels Widget:<\/strong> Enables the social and contact widget options. Its configuration area includes the <code>[dctc-widget]<\/code> shortcode.<\/li>\n<li><strong>AI Assistant &amp; Autonomous Chatbot:<\/strong> Enables the AI assistant module. Configure the assistant and any required provider settings before testing a conversation. See <a href=\"https:\/\/dragwyb.com\/docs\/docs\/dragwyb-click-to-chat\/ai-assistant\/\">AI Assistant and Response Behavior<\/a> for related guidance.<\/li>\n<li><strong>Support Center &amp; Helpdesk Ticketing:<\/strong> Enables the support and ticketing module. Its configuration area includes the <code>[dctc_support_portal]<\/code> shortcode for embedding the support portal.<\/li>\n<\/ul>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Screenshot to add:<\/strong> Replace the empty image above with a screenshot of <strong>Dashboard \u2192 Click to Chat \u2192 Settings \u2192 1. General<\/strong>. Show the three module cards, their exact labels, switches, and status badges. Hide private site information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Save and verify the selection<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click <strong>Save Settings<\/strong> in the settings page header after changing the module switches.<\/li>\n<li>Wait for the <strong>Settings saved successfully!<\/strong> notice and the page reload.<\/li>\n<li>Return to <strong>Dashboard \u2192 Click to Chat \u2192 Settings \u2192 1. General<\/strong> if needed.<\/li>\n<li>Confirm each selected module remains switched on and displays <strong>Active<\/strong>. Modules you left off should display <strong>Disabled<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Configure the enabled module<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For the Social Channels Widget, configure the channels and widget options you intend to show, then test the widget on your site.<\/li>\n<li>For the AI Assistant, configure its provider and behavior settings before sending a test message.<\/li>\n<li>For the Support Center, review the support settings and test the workspace or portal where visitors will use it.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">If a module does not appear active<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make sure you clicked <strong>Save Settings<\/strong> and waited for the success notice and reload.<\/li>\n<li>Check the module switch and status badge again in <strong>Dashboard \u2192 Click to Chat \u2192 Settings \u2192 1. General<\/strong>.<\/li>\n<li>Remember that enabling a module does not necessarily configure all of its individual features. Review the module\u2019s settings before testing it.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Related guides<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/dragwyb.com\/docs\/docs\/dragwyb-click-to-chat\/overview\/\">Click to Chat Feature Overview<\/a><\/li>\n<li><a href=\"https:\/\/dragwyb.com\/docs\/docs\/dragwyb-click-to-chat\/run-click-to-chat-setup-wizard\/\">Run the Click to Chat Setup Wizard<\/a><\/li>\n<li><a href=\"https:\/\/dragwyb.com\/docs\/docs\/dragwyb-click-to-chat\/disable-unused-click-to-chat-module\/\">Disable an Unused Click to Chat Module<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Enable the Dragwyb Click to Chat modules you need, save your choices, and verify each module&#8217;s status in WordPress settings.<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":42,"menu_order":0,"template":"","class_list":["post-46","doc","type-doc","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dragwyb.com\/docs\/wp-json\/wp\/v2\/doc\/46","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dragwyb.com\/docs\/wp-json\/wp\/v2\/doc"}],"about":[{"href":"https:\/\/dragwyb.com\/docs\/wp-json\/wp\/v2\/types\/doc"}],"version-history":[{"count":4,"href":"https:\/\/dragwyb.com\/docs\/wp-json\/wp\/v2\/doc\/46\/revisions"}],"predecessor-version":[{"id":345,"href":"https:\/\/dragwyb.com\/docs\/wp-json\/wp\/v2\/doc\/46\/revisions\/345"}],"up":[{"embeddable":true,"href":"https:\/\/dragwyb.com\/docs\/wp-json\/wp\/v2\/doc\/42"}],"wp:attachment":[{"href":"https:\/\/dragwyb.com\/docs\/wp-json\/wp\/v2\/media?parent=46"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}