{"id":63,"date":"2026-10-17T14:15:43","date_gmt":"2026-10-17T14:15:43","guid":{"rendered":"http:\/\/plugin-docs.com\/?post_type=doc&#038;p=63"},"modified":"2026-10-17T18:43:37","modified_gmt":"2026-10-17T18:43:37","slug":"configure-whatsapp-channel","status":"publish","type":"doc","link":"https:\/\/dragwyb.com\/docs\/configure-whatsapp-channel\/","title":{"rendered":"Configure WhatsApp"},"content":{"rendered":"<p>Dragwyb Click to Chat uses the WhatsApp channel to create a contact link from the number you configure. You can optionally show a chat popup with a default greeting and use the <code>{title}<\/code> and <code>{url}<\/code> tags to include context about the page the visitor is viewing.<\/p>\n\n\n\n\n<h2>Configure the WhatsApp channel<\/h2>\n<ol>\n<li>Open <strong>Dashboard \u2192 Click to Chat \u2192 Settings \u2192 1. General<\/strong>.<\/li>\n<li>In the <strong>Social Channels Widget<\/strong> module, select <strong>Configure Channels &amp; Layout<\/strong>.<\/li>\n<li>Under <strong>Choose Your Channels<\/strong>, enable <strong>WhatsApp<\/strong>.<\/li>\n<li>In <strong>Channel Configuration<\/strong>, enter the destination number in the <strong>WhatsApp Number<\/strong> field. Use the intended international number format and avoid spaces or punctuation that could alter the generated destination.<\/li>\n<li>To open a popup rather than redirecting immediately, enable <strong>Enable Channel Chat Popup Widget<\/strong> for WhatsApp and edit the <strong>Default Greeting Message<\/strong>.<\/li>\n<li>Select <strong>Save Settings<\/strong>.<\/li>\n<\/ol>\n<h2>Add page context to the greeting<\/h2>\n<p>In the WhatsApp default message, you can include these supported tags:<\/p>\n<ul>\n<li><code>{title}<\/code> \u2014 replaced with the current page title.<\/li>\n<li><code>{url}<\/code> \u2014 replaced with the current page URL.<\/li>\n<\/ul>\n<p>For example, a greeting such as \u201cHi, I have a question about {title}: {url}\u201d can give the receiving team context about the page the visitor was viewing. Avoid adding private or sensitive information to a prefilled message.<\/p>\n<h2>Test the WhatsApp link<\/h2>\n<p>Open a page where the widget should appear and select WhatsApp. Verify that the generated destination contains the intended number and, if configured, the expected message. Test on desktop and mobile because WhatsApp may open a browser-based or device app flow depending on the visitor\u2019s environment.<\/p>\n<p>For detailed token behavior, see <a href=\"https:\/\/dragwyb.com\/docs\/docs\/dragwyb-click-to-chat\/dynamic-whatsapp-page-tags\/\">Use Dynamic WhatsApp Page Tags<\/a>. For general widget configuration, see <a href=\"https:\/\/dragwyb.com\/docs\/docs\/dragwyb-click-to-chat\/floating-widget-channels\/\">Floating Widget and Social Channels<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Configure the WhatsApp number, optional popup greeting, and supported {title} and {url} tags in Dragwyb Click to Chat.<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":62,"menu_order":0,"template":"","class_list":["post-63","doc","type-doc","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dragwyb.com\/docs\/wp-json\/wp\/v2\/doc\/63","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dragwyb.com\/docs\/wp-json\/wp\/v2\/doc"}],"about":[{"href":"https:\/\/dragwyb.com\/docs\/wp-json\/wp\/v2\/types\/doc"}],"version-history":[{"count":2,"href":"https:\/\/dragwyb.com\/docs\/wp-json\/wp\/v2\/doc\/63\/revisions"}],"predecessor-version":[{"id":420,"href":"https:\/\/dragwyb.com\/docs\/wp-json\/wp\/v2\/doc\/63\/revisions\/420"}],"up":[{"embeddable":true,"href":"https:\/\/dragwyb.com\/docs\/wp-json\/wp\/v2\/doc\/62"}],"wp:attachment":[{"href":"https:\/\/dragwyb.com\/docs\/wp-json\/wp\/v2\/media?parent=63"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}