{"id":73,"date":"2026-10-17T14:15:43","date_gmt":"2026-10-17T14:15:43","guid":{"rendered":"http:\/\/plugin-docs.com\/?post_type=doc&#038;p=73"},"modified":"2026-10-17T18:55:03","modified_gmt":"2026-10-17T18:55:03","slug":"configure-ticket-status-workflows","status":"publish","type":"doc","link":"https:\/\/dragwyb.com\/docs\/configure-ticket-status-workflows\/","title":{"rendered":"Configure Ticket Status Workflows"},"content":{"rendered":"<p>Support Center ticket status is managed from the ticket detail panel. The installed interface provides five selectable statuses so staff can reflect the current state of a request.<\/p>\n\n<h2>Change a ticket status<\/h2>\n<ol>\n<li>In WordPress admin, open <strong>Support Center \u2192 Tickets<\/strong>.<\/li>\n<li>Select the ticket you want to update.<\/li>\n<li>In the ticket details sidebar, find the <strong>Status<\/strong> dropdown.<\/li>\n<li>Select the appropriate status. The interface sends the change to the server and refreshes the ticket data when the update succeeds.<\/li>\n<li>Check the ticket list and selected ticket to confirm the new status is shown.<\/li>\n<\/ol>\n<h2>Available status choices<\/h2>\n<table>\n<thead><tr><th>Status<\/th><th>Label shown in the interface<\/th><\/tr><\/thead>\n<tbody>\n<tr><td><code>open<\/code><\/td><td>Open<\/td><\/tr>\n<tr><td><code>pending<\/code><\/td><td>Pending<\/td><\/tr>\n<tr><td><code>waiting_customer<\/code><\/td><td>Waiting Customer<\/td><\/tr>\n<tr><td><code>resolved<\/code><\/td><td>Resolved<\/td><\/tr>\n<tr><td><code>closed<\/code><\/td><td>Closed<\/td><\/tr>\n<\/tbody>\n<\/table>\n<p>These are the selectable options present in the ticket detail interface in the inspected plugin version. The source audit does not establish additional automated transition rules or response-time targets.<\/p>\n<h2>Permissions and verification<\/h2>\n<ul>\n<li>If the status control is unavailable or the update is rejected, check the staff member\u2019s Support Center permissions.<\/li>\n<li>Refresh the ticket view and verify the saved status rather than relying only on the immediate visual selection.<\/li>\n<li>For ticket assignment and other details, see <a href=\"https:\/\/dragwyb.com\/docs\/docs\/dragwyb-click-to-chat\/manage-support-tickets\/\">Manage Support Tickets<\/a>.<\/li>\n<li>For customer-facing responses, see <a href=\"https:\/\/dragwyb.com\/docs\/docs\/dragwyb-click-to-chat\/reply-to-support-tickets\/\">Reply to Support Tickets<\/a>.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Update a ticket\u2019s status in the Support Center and understand the five selectable status values in the current interface.<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":71,"menu_order":0,"template":"","class_list":["post-73","doc","type-doc","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dragwyb.com\/docs\/wp-json\/wp\/v2\/doc\/73","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dragwyb.com\/docs\/wp-json\/wp\/v2\/doc"}],"about":[{"href":"https:\/\/dragwyb.com\/docs\/wp-json\/wp\/v2\/types\/doc"}],"version-history":[{"count":1,"href":"https:\/\/dragwyb.com\/docs\/wp-json\/wp\/v2\/doc\/73\/revisions"}],"predecessor-version":[{"id":428,"href":"https:\/\/dragwyb.com\/docs\/wp-json\/wp\/v2\/doc\/73\/revisions\/428"}],"up":[{"embeddable":true,"href":"https:\/\/dragwyb.com\/docs\/wp-json\/wp\/v2\/doc\/71"}],"wp:attachment":[{"href":"https:\/\/dragwyb.com\/docs\/wp-json\/wp\/v2\/media?parent=73"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}