{"id":75,"date":"2026-10-17T14:15:43","date_gmt":"2026-10-17T14:15:43","guid":{"rendered":"http:\/\/plugin-docs.com\/?post_type=doc&p=75"},"modified":"2026-10-17T18:54:25","modified_gmt":"2026-10-17T18:54:25","slug":"add-standalone-support-ticket-form","status":"publish","type":"doc","link":"https:\/\/dragwyb.com\/docs\/add-standalone-support-ticket-form\/","title":{"rendered":"Add a Standalone Support Ticket Form"},"content":{"rendered":"

Use [dctc_support_ticket_form]<\/code> when a page should focus on submitting a support request instead of showing the full customer ticket list and conversation portal.<\/p>\n\n

Add the standalone ticket form<\/h2>\n
    \n
  1. In WordPress, create or edit the page where customers should submit requests.<\/li>\n
  2. Add a Shortcode block (or another supported shortcode area) and enter [dctc_support_ticket_form]<\/code>.<\/li>\n
  3. Publish or update the page, then open it on the frontend.<\/li>\n
  4. Submit a test request using the same login or guest-access conditions intended for customers.<\/li>\n<\/ol>\n

    The shortcode uses the Support Portal\u2019s form markup and frontend scripts. If guest ticket submission is disabled, a logged-out visitor is shown a login prompt instead of the form.<\/p>\n

    Optional shortcode attributes<\/h2>\n

    The shortcode supports these attributes for adjusting the form presentation and launch behavior:<\/p>\n\n\n
    Attribute<\/th>Purpose<\/th><\/tr><\/thead>\n
    inline<\/code><\/td>Use true<\/code> to render the form inline instead of using the default trigger behavior.<\/td><\/tr>\n
    title<\/code> \/ subtitle<\/code><\/td>Override the form heading and supporting text.<\/td><\/tr>\n
    button_text<\/code> \/ button_class<\/code><\/td>Customize the trigger button label and CSS class.<\/td><\/tr>\n
    trigger_id<\/code>, trigger_button_id<\/code>, trigger_selector<\/code><\/td>Identify the page element that should trigger the form; use the option that matches your markup.<\/td><\/tr>\n
    category_id<\/code><\/td>Preselect an existing support category by its ID.<\/td><\/tr>\n
    show_header<\/code><\/td>Show or hide the form header using true<\/code> or false<\/code>.<\/td><\/tr>\n<\/tbody>\n<\/table>\n

    For example, [dctc_support_ticket_form inline=\"true\"]<\/code> requests inline form rendering.<\/p>\n

    Check access and submission<\/h2>\n