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Privacy Policy

Last Updated: August 2026

At Dragwyb, we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit dragwyb.com, purchase our products, or use our WordPress plugins (including Smart Form Builder, Dragwyb Click to Chat, and Flipbox Addon for Elementor).

1. Information We Collect

We only collect information that is necessary to provide you with our services, process your transactions, and offer customer support. This may include:

  • Personal Details: Name, email address, and billing information when you purchase a plugin or request support.
  • Website Data: Your website URL and WordPress environment details if you submit a technical support ticket or opt-in to diagnostic reporting.
  • Usage Data: Anonymous analytics on how visitors navigate our website to help us improve user experience.

2. How Our Plugins Handle Data

Because our plugins are installed on your own WordPress servers, we do not have access to the data your users submit on your website unless explicitly stated below:

  • Smart Form Builder: All form entries and submissions are stored locally within your own WordPress database (in the custom dragwyb_submissions table). We do not have access to this data.
  • Dragwyb Click to Chat (AI Chatbot): If you utilize our AI Chatbot feature, the natural language prompts entered by your users are processed via external APIs (OpenAI or Google Gemini) depending on your configuration. These prompts are subject to the respective privacy policies of OpenAI or Google.
  • Plugin Feedback & Diagnostics: If you voluntarily opt-in to our Dragwyb Feedback API via your WordPress dashboard, we may collect diagnostic data and error logs to help us improve our software.

3. How We Use Your Information

We use the data we collect directly from you (the website owner/customer) for the following purposes:

  • To process payments and deliver software license keys.
  • To provide customer support and troubleshoot technical issues.
  • To send important notices regarding plugin updates, security patches, and account changes.
  • To improve our website, products, and services based on aggregate feedback.

4. Third-Party Services

We do not sell, trade, or rent your personal information to others. However, we do use trusted third-party services to facilitate our business operations. These include:

  • Payment Processors: We use secure, industry-standard payment gateways (such as Stripe or PayPal) to process transactions. We do not store your full credit card details on our servers.
  • AI Providers: As mentioned, the Click to Chat AI relies on OpenAI and Google Gemini APIs. Usage of these features involves sending prompt data to their servers for processing.

5. Data Retention & Security

We implement a variety of security measures to maintain the safety of your personal information. We retain your account and purchase data for as long as your license is active, or as needed to provide you with services and comply with legal obligations.

6. Your Data Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal data. If you wish to exercise these rights, or if you want to close your Dragwyb account, please contact our support team.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Email: contact@dragwyb.com