Privacy Policy
Last updated: October 19, 2026
Dragwyb builds WordPress plugins and related website tools. This Privacy Policy explains how we handle information when you visit plugin-docs.com, read our product documentation, use a demo, or contact us through the Support Portal.
Our approach: We use information internally to operate, support, secure, maintain, and improve Dragwyb products. We do not sell personal information or provide customer support submissions to third parties for their advertising or independent marketing. Limited technical processing by infrastructure providers may be necessary to keep the website available and secure.
1. Information We Handle
The information we handle depends on how you use the site and our products. It may include:
- Support requests: your name, email address, selected product, message, attachments, and details you choose to provide to help us understand an issue.
- Product and license details: product name, version, license or order reference, and information needed to assist with activation, updates, or troubleshooting, where applicable.
- Technical and security logs: basic request details, timestamps, browser or device information, and security diagnostics needed to maintain the website and investigate errors or abuse.
- Messages: information you include in communications with us and the replies we send.
2. How We Use Information
- Respond to support requests and help resolve product issues.
- Maintain, troubleshoot, secure, and improve Dragwyb products and documentation.
- Understand reported bugs and compatibility problems so we can improve reliability and usability.
- Manage product delivery, updates, licenses, and related services where applicable.
- Prevent abuse, protect our website, maintain essential records, and meet legal obligations.
3. Internal Use and Disclosure
Information submitted to Dragwyb is used internally for the purposes described in this Policy. We do not sell it, rent it, or share support messages or customer details with third parties for their own advertising or marketing. Access is limited to people who need the information to provide support, maintain the service, protect security, or improve our products.
Our website depends on hosting and technical infrastructure. Those providers may process limited technical information when necessary to deliver, maintain, or secure the website. We do not authorize such processing for those providers’ own marketing purposes. We may also disclose information when we reasonably believe disclosure is required by law or necessary to protect the rights, safety, or security of users, Dragwyb, or the public.
4. Analytics, Cookies, and Similar Technologies
WordPress and essential site features may use cookies or similar technologies for functions such as security, authentication, preferences, and form operation. These essential functions are distinct from optional analytics or advertising tools.
If optional third-party analytics or similar tools are enabled on the website, they may process limited technical usage information under their own privacy terms. Where required by law, we will request consent before enabling those tools and provide available preference controls. We do not use support-form contents for advertising. Please review the consent interface on the site for the options currently offered.
5. Support Forms
When you contact us through the Support Portal, we use your submission to understand the request, communicate with you, and provide support. Please share only information relevant to the issue. Do not submit passwords, full payment-card details, private keys, or other sensitive credentials.
6. Retention and Security
We retain information for only as long as reasonably necessary to handle support, maintain relevant service history, protect the website, resolve disputes, and meet legal or accounting requirements. The period depends on the type and purpose of the information. We use reasonable technical and organizational measures to protect information, but no online service or storage system can be guaranteed to be completely secure.
7. Your Choices and Requests
Depending on your location and applicable law, you may be entitled to request access to, correction of, or deletion of personal information, or to object to certain processing. You can also change optional cookie or analytics preferences through the available consent controls. To submit a privacy request, contact us through the Support Portal. We may ask for reasonable information to verify the request.
8. Third-Party Links
Our documentation may link to third-party websites or product services. Those sites operate under their own privacy policies, and Dragwyb is not responsible for their independent practices.
9. Children’s Privacy
Our website and products are intended for people using website development tools and are not directed at children. If you believe a child has provided personal information to us inappropriately, contact us through the Support Portal so we can review the request.
10. Changes to This Policy
We may update this Policy when our products, website, data practices, or legal requirements change. The date at the top indicates when it was last revised.
11. Contact
For privacy questions or data requests, use the Dragwyb Support Portal. Include enough information for us to understand your request, but do not include passwords or payment-card details.