Install, Modules, and Initial Setup
Install Dragwyb Click to Chat, complete initial setup, and enable only the Social Channels, AI Assistant, and Support Center modules your website needs.
Documentation
Documentation
Explore official guides, step-by-step tutorials, and technical reference for all our plugins.
Click to Chat Feature Overview
Understand the Social Channels, AI Assistant, and Support Center modules in Dragwyb Click to Chat, plus its WooCommerce and lead-capture workflows.
Install Click to Chat
Install and activate Click to Chat in WordPress.
Run the Click to Chat Setup Wizard
Use the onboarding wizard to configure initial modules.
Enable a Click to Chat Module
Enable the Dragwyb Click to Chat modules you need, save your choices, and verify each module's status in WordPress settings.
Disable an Unused Click to Chat Module
Disable a Click to Chat module in WordPress, save the setting, verify its Disabled status, and check which features and workflows will stop running.
AI Assistant and Response Behavior
Configure Dragwyb Click to Chat AI providers, system instructions, response parameters, visitor usage limits, and request-budget alerts.
Configure Ticket Status Workflows
Update a ticket’s status in the Support Center and understand the five selectable status values in the current interface.
Configure AI Assistant Tone
Set the AI chatbot's tone through its system prompt, understand temperature and response-length controls, and test example replies.
Configure WhatsApp
Configure the WhatsApp number, optional popup greeting, and supported {title} and {url} tags in Dragwyb Click to Chat.
Publish the Customer Support Portal
Publish the customer-facing Dragwyb Support Center with a shortcode, configure portal settings, and verify ticket access.
Control AI Usage
Set per-visitor rate limits, daily message limits, monthly AI request ceilings, and budget-threshold email alerts in Dragwyb Click to Chat.
Configure Facebook Messenger
Enable Facebook Messenger in Dragwyb Click to Chat, enter the Facebook Page ID, save settings, and test the destination link.
Add a Standalone Support Ticket Form
Embed a standalone Dragwyb support ticket form, customize its display with supported shortcode attributes, and test customer access.
Manage AI Provider Costs
Use Dragwyb's request and estimated-token meter with your AI provider's billing dashboard to understand API usage and reduce unnecessary requests.
Configure Telegram
Enable Telegram, enter its username, optionally configure a chat popup and greeting, then test the destination link.
Add a User Ticket List
Display a customer ticket list separately from the form, configure filters and pagination, and verify customer access.
Knowledge Base and Retrieval
Configure Dragwyb Click to Chat knowledge sources, website indexing, embedding providers, vector storage, retrieval confidence, and AI answer source links.
Configure Other Social Channels
Configure phone, email, Instagram DM, SMS, Twitter/X, and LinkedIn destinations in Dragwyb Click to Chat and test each link.
Reply to Support Tickets
Send a customer-facing support ticket reply, attach supported media, and optionally mark the ticket as resolved.