Dragwyb Click to Chat supports two dynamic tags in the channel’s default message: {title} and {url}. The frontend replaces these tokens with the current page title and URL when preparing the channel message, so a visitor can share the page context with the team.
Open the WhatsApp message setting
- Go to Dashboard → Click to Chat → Settings → 1. General.
- In the Social Channels Widget module, select Configure Channels & Layout.
- In 1. Select Channels, enable WhatsApp and confirm the WhatsApp Number is correct.
- Under WhatsApp settings, enable Enable Channel Chat Popup Widget if you want the popup and greeting field to be available.
- In Default Greeting Message, write the message and insert the supported tags where you want page context to appear.
- Select Save Changes.
Supported dynamic tags
{title}— inserts the current page title.{url}— inserts the current page URL.
For example, you can use: Hi, I have a question about {title}: {url}. When a visitor activates the channel on a page, the message is prepared with that page’s title and URL in place of the tags.
Test the generated message
- Save the configuration and open a page with a distinctive title.
- Activate the WhatsApp channel and inspect the prepared message before sending it.
- Confirm that the title and URL match the page you opened.
- Repeat on another page to ensure the context changes with the page.
Only include information you intend to share with the receiving contact. The tags provide page context; they are not a mechanism for passing private visitor data. For the full WhatsApp setup, see Configure WhatsApp. For all channel options, see Floating Widget and Social Channels.